Augustina Udoh
Customer-Centric Product Manager
Remote, Nigeria, NG.About
A customer-centric Product Manager with over 1 year of experience specializing in cross-functional team leadership and the delivery of innovative, user-centric solutions. Proven ability to drive product development from concept to launch, leveraging data-driven insights and agile methodologies to enhance user experience and achieve business objectives.
Work
→
Summary
Managed the full product lifecycle for various digital solutions, from ideation and research to development and launch, focusing on enhancing user experience and driving business growth.
Highlights
Conducted in-depth accessibility analyses for ride-sharing platforms (Uber and Bolt), identifying 5 critical areas for improvement that could enhance user experience for over 5% of users.
Authored a comprehensive Business Requirements Document (BRD) for a livestock farming application, streamlining product development processes and projecting a 20% reduction in development time.
Developed a detailed Product Requirements Document (PRD), outlining objectives, user personas, use cases, and success metrics, which enabled effective feature prioritization and resulted in a 15% reduction in development time.
Mapped and analyzed customer journeys for a fintech platform (PiggyVest) through surveys, interviews, and focus groups, generating insights that led to a 10% improvement in user satisfaction.
Led an agile cross-functional team of 3 engineers, 2 designers, and 1 marketer in the end-to-end development of a livestock farming platform.
Conducted and presented comprehensive user research through surveys and interviews, directly informing the development of a user-centered platform.
Performed a detailed competitive analysis of 5 industry leaders, evaluating feature sets, pricing, and customer reviews to inform data-driven feature delivery and achieve a 5% reduction in production costs.
Implemented project management and communication tools (Trello, Slack, PowerPoint, Airmeet) to streamline team collaboration, task assignment, and stakeholder feedback, resulting in improved communication flow and a 10% reduction in paper-based processes.
Languages
English
Native
Skills
Product Management
Product Strategy, Product Marketing, Product Lifecycle Management, Feature Prioritization, Business Requirements Document (BRD), Product Requirements Document (PRD), Product Development.
Agile Methodologies
Scrum, Agile Development, Sprint Planning, Backlog Management, Agile Team Leadership.
User Research & Analysis
Market Research, User Interviews, Surveys, Focus Groups, Customer Journey Mapping, Competitive Analysis, Data Collection, Data Analysis, User Experience (UX), Accessibility Analysis.
Project Management & Collaboration Tools
Asana, Trello, Jira, Slack, Google Suite, Zoom, Airmeet, Zapier, PowerPoint.
Product Design & Analytics Tools
Figma, Whimsical, Mixpanel, Amplitude.
Leadership & Stakeholder Management
Cross-functional Team Leadership, Stakeholder Management, Team Management, Communication, Negotiation, Strategic Vision.
Customer Relationship Management (CRM)
HubSpot CRM, Customer Satisfaction, User Feedback.